leadership must guide their employees and develop problem-solving techniques.  four-step problem-solving process outlined below

In order to effectively manage and run a successful organization,

Differentiate fact from opinion

Specify underlying causes

Consult each faction involved for information

State the problem specifically

1. Define the problem

Identify what standard or expectation is violated

Determine in which process the problem lies

Avoid trying to solve the problem without data

1. Define the problem

Postpone evaluating alternatives initially

Include all involved individuals in the generating of alternatives

Specify alternatives consistent with organizational goals

2. Generate alternative solutions

Specify short- and long-term alternatives

Brainstorm on others' ideas

Seek alternatives that may solve the problem

2. Generate alternative solutions

Evaluate alternatives relative to a target standard

Evaluate all alternatives without bias

Evaluate alternatives relative to established goals

3. Evaluate and select an alternative

Evaluate both proven and possible outcomes

State the selected alternative explicitly

3. Evaluate and select an alternative

Plan and implement a pilot test of the chosen alternative

Gather feedback from all affected parties

Seek acceptance or consensus by all those affected

4. Implement and follow up on the solution

Establish ongoing measures and monitoring

Evaluate long-term results based on final solution

4. Implement and follow up on the solution